Members' Service Centre

If you’re having trouble at work, our Members’ Service Centre is here to help you.

As a TWU NSW member, you are entitled to assistance and support with workplace issues, all the way from advice over the phone to face-to-face representation in industrial matters or disputes.

The Members’ Service Centre (MSC) is your first port of call for an efficient response to any issue.

Whatever the problem, our highly experienced and carefully trained MSC officers are here for you, from 8am – 5pm every week day.

Call our Members’ Service Centre on 1800 729 909 or send a message via the form below.

If you are currently concerned for your safety:

Everyone has the right to a safe workplace. If the risk is serious, immediate and you or your colleagues are in danger: stop work, notify your employer of the risk, and call TWU NSW.

Your employer is required to provide you with a safe place of work, and to consult with you about safety issues. Read more about your rights to a safe workplace in our Safety Matters brochure.

Contact Us

Need help at work? Complete our form and a member of the MSC will contact you as soon as possible.

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